FAQ
Questions, answered.
The things people usually ask before we start. Don’t see yours? Send it my way.
The short version
Who owns my website?
You.
Can I edit it myself?
Yes.
Will you touch my email?
Nope.
01
Ownership & costs.
You own it. Here’s how that works, and what it costs.
Who owns my website, domain, and hosting?
You do. Your domain, hosting, email, and every paid license are in your name and paid by you directly. I get access through each provider’s sharing tools, and it’s removed at handoff unless you’re on a care plan.
What do I pay for directly?
Your domain and hosting, plus any paid licenses your site needs, like premium plugins, fonts, or stock photos. Your proposal lists each one with current prices, so there are no surprises.
What if I want to leave?
Leave anytime. Everything is already in your name, you have the owner’s guide, and I remove my access. Nothing breaks, because nothing was ever mine.
How do payments work?
Half to book your start date and half before launch, invoiced through PayPal. The site goes live once the final payment clears.
Do you work with small budgets or nonprofits?
Yes. I work with budgets of all sizes, and nonprofits especially. Tell me what you have in mind and we’ll figure out what makes sense.
What are care plans?
Optional monthly plans. Keep It Running covers updates, monitoring, backups, and a monthly report. Keep It Fresh adds a set number of edit hours each month. Or skip them and run things yourself with the owner’s guide. Cancel anytime with 30 days’ notice.
02
Working together.
What to expect, from the first chat to launch day.
How long does a project take?
It depends on the size of the site and how quickly the content comes together. Your proposal includes a schedule with dates for both of us, so nobody is left guessing.
What do I need to provide?
The facts: what you do, who you serve, what makes you different, and any photos or logos you have. I turn that into copy for you to approve.
Do you write the copy?
Yes, it’s included. I draft it from your notes or a short questionnaire, and you review and approve every word.
Can I edit the site myself?
Yes. Your text, images, buttons, and menus live in a visual editor, and you get a written guide that shows you how. The demos on the home page give you a taste.
Do you work outside South Carolina?
Mostly Columbia and the Carolinas, where we can meet in person. I also work remotely with clients anywhere in the US when it’s a good fit.
03
The technical bits.
For the curious, and for whoever handles your IT.
Do you handle email or DNS?
No, on purpose. On launch day I change only the records that point your domain at the new site. Your email stays with your email provider, so it never depends on me.
WordPress or Shopify?
Most business sites are built on WordPress with Elementor, on hosting in your name. Online stores are usually built on Shopify, also owned by you. I’ll recommend whichever fits your business.
What’s the “custom layer”?
The custom details that make your site memorable: animations, interactive elements, and other touches built just for you. They decorate your content without locking it, and each one can be switched off in one place.
Still have a question?
Send it my way, along with a little about your business. I’ll get back to you.